The agreement, in language you can read

The short version

• Everything you put in and everything AnswerLink writes for you is yours.
• You are responsible for what you publish. We draft; you decide.
• Leave whenever you like, take your answers with you, and we delete the rest.
• We cannot promise your answers will rank, be quoted, or win you customers.

1. What this covers

These terms are the agreement between M7 Branding and you when you use AnswerLink at answerlink.io. Using the product means you accept them. Our privacy policy is part of this agreement.

2. What AnswerLink does

AnswerLink reads your public website and any sources you provide, extracts statements about your company for you to confirm, helps you write answers to questions your customers ask, and publishes those answers to a hub. It reports honestly on what happened to them afterwards.

It is software under active development. Features arrive, change and occasionally get removed. Anything that would break how you already work gets notice first.

3. Your account

You need a working email address, and you are responsible for who can access it — sign-in links go there, so whoever controls the inbox controls the account. Tell us promptly if you think somebody else has got in.

One person or company per account. You must be old enough to enter a contract.

4. Who owns what

Yours: your company knowledge, your sources, the answers AnswerLink drafts for you, your hub and everything on it. Working on your content gives us no claim over it. We do not use it to train models and we do not license it to anyone.

Ours: the software, the design and the AnswerLink name. Using the product does not transfer any of it.

You give us permission to store, process and publish your content strictly to the extent needed to run the service for you — hosting your hub, sending relevant text to the model provider that writes your draft. That permission ends when you delete the content or close your account.

5. What you are responsible for

AnswerLink drafts from what you confirmed and shows you what each paragraph is based on. The decision to publish is always a person’s, and that person is you. Once an answer is live you are responsible for it — for it being accurate, for it being yours to publish, and for it complying with the law and any professional rules that apply to your field.

You agree not to use AnswerLink to:

• publish anything unlawful, deceptive, or that infringes somebody else’s rights;
• impersonate another company or claim credentials you do not hold;
• upload material you have no right to use;
• scan or extract from websites you do not own or have permission to read;
• attack, overload or reverse-engineer the service.

We may suspend an account that does these things. Where it is safe and lawful to do so, we will tell you why first.

6. Language models, and their limits

AnswerLink uses third-party language models to draft. They are good and they are not reliable: a model can state something confidently and be wrong. The product is built around that — it writes only from knowledge you confirmed, it records what each paragraph came from, and it tells you what it wanted and did not have.

None of that removes the need for you to read a draft before it goes out. We do not warrant that generated text is accurate, complete or fit for any particular purpose.

7. What we do not promise

Nobody can promise search rankings or that an AI assistant will quote you, and any supplier who does is guessing. We do not promise:

• that your answers will rank anywhere in particular;
• that any search engine or assistant will cite them;
• that publishing will produce enquiries or customers;
• that the service will be uninterrupted or error-free.

What we do commit to is reporting truthfully on what actually happened, including when the answer is nothing.

8. Money

Paid plans are billed in advance for the period you choose. Prices can change with 30 days’ notice, and a change never applies to a period you have already paid for. Cancel whenever you like — you keep access until the end of the period you paid for, and we do not refund part-periods unless the law says otherwise or we got something wrong.

9. Ending it

Close your account whenever you want. Export your answers first — after closure we delete your data, and we cannot get it back for you.

We may close an account that breaks section 5, that has gone unused for a very long time, or if we stop offering the service. In the last two cases you get reasonable notice and time to export.

10. Liability

To the extent the law allows, our total liability to you for any claim is limited to what you paid us in the twelve months before it arose. We are not liable for lost profit, lost business, or for anything that followed from content you decided to publish.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

11. Changes to these terms

We will email you at least 30 days before any material change takes effect. Carrying on using the product after that means you accept it; if you would rather not, cancel and we will refund the unused part of your period.

12. Law

These terms are governed by the law of the Netherlands, and disputes go to its courts. If you are a consumer elsewhere in the EU, you keep the protection of your own country’s mandatory law.

If a court finds part of this agreement unenforceable, the rest stays in force.